In Outlook 2010, the Conversations feature came turned off by default. As these threads branch off into peripheral threads, Outlook sometimes reorganizes the messages under “branch” threads-often with inaccurate results. One reason for user disappointment is that it’s not uncommon for teams to keep message threads running, almost as if they were “chats,” exploring topics (related or unrelated) to the initial message. Others despise it, with many saying it makes it more difficult to search for and identify historical messages. The idea, per Microsoft, was that users could “…quickly review and act on messages or complete conversations.” With it, messages in Outlook-the Inbox as well as other folders-are organized by date but can also be arranged by “conversation.” When Conversations is turned on, messages that share the same subject appear as a running thread-a conversation-that can be expanded or collapsed. With the release of Outlook 2010, Microsoft debuted a new feature called Conversations.
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